Frequently Asked Questions

About Our All-Suites Hotel

Here, you can quickly find answers to some of the most frequently asked questions about Comfort Suites Maingate East. Please feel free to call the hotel and our friendly staff will happily answer any additional questions you may have. Call us toll-free at (888) 784-8379 (U.S. and Canada) or contact us locally at (407) 397-7848.

What are check-in and check-out times?

Standard check-in is at 3 p.m., but if you arrive earlier and we have a clean room available, you’ll certainly get a key. We offer a convenient baggage storage area if your room is not available for early check-in. Checkout time is 11 a.m.

What is the schedule for the complimentary shuttle service?

Our shuttle service to nearby attractions varies based on the theme parks’ seasonal hours. Current schedules are always available at the Guest Services desk upon arrival. In a typical day, there are two to three departures and returns to the Walt Disney World Resort parks, and one departure and return for Universal Orlando® Resort and SeaWorld® Orlando. Schedule frequency is always subject to change, so make sure to check with Guest Services for the latest shuttle schedule.

Where can I access high-speed Internet?

Complimentary high-speed wireless Internet is offered throughout the entire hotel with an additional wired high-speed connection available in all guest suites.

Are smoking room available?

Our hotel features all smoke-free rooms.

What's in the deluxe continental breakfast buffet?

The expanded breakfast buffet offers a wide variety of hot and cold items that are rotated daily. Eggs, breakfast meats, hot and cold cereals, and our famous Mickey Mouse waffles are always on the menu, along with toast, English muffins and yogurt. Beverages include coffee, tea, hot chocolate, milk and fruit juice.

Are pets allowed?

Service pets are always welcome. All other pets must be boarded at pet care facilities in the Kissimmee area.

What's within walking distance?

The family amusement park, Old Town, is just steps from our property. Nearby eateries include Flippers Pizzeria, Red Lobster, Burger King, Boomtown Family Diner & Ice Cream Parlor, Checkers, Kool Katz, Ponderosa, Kentucky Fried Chicken and more.

Where can I pick up some groceries and basic necessities during my stay?

Comfort Suites Maingate East is located near many retail locations for your shopping convenience, including stores like Walgreens, CVS Pharmacy, Wal-Mart, Target and Publix all within three miles. Additionally, if you need a snack or some over-the-counter medication, check out our convenient St. Kitts Gift and Sundry Shop located on-site.

What are the pool hours?

Our outdoor heated pool and whirlpool spa are available 24 hours a day, seven days a week. As a courtesy to our guests, we implement an evening quiet time starting at 10 p.m.

What are the best transportation options from Orlando International Airport?

Our hotel near Walt Disney World® is about 20 to 30 minutes from the airport, depending on traffic. Mears Transportation Group is one of your best options for reliable and affordable transportation. Located on the Ground Transportation Level at Orlando International Airport, Mears provides a convenient walk-up service or easy advance scheduling through their website. Mears’ round-trip service to our hotel starts at $34 for adults, and $27 for children ages 4 to 11. Children 3 and under are complimentary. They also offer group transportation services.

Can theme park tickets be purchased at the hotel?

Definitely! As a Walt Disney World Good Neighbor® hotel, you can purchase tickets to all Disney parks at our Guest Services desk. Our concierge can also assist you with other popular theme park tickets, dinner show reservations, our free scheduled shuttle service to nearby attractions, and much more.

Is there a restaurant on-site?

Located poolside, our Barracuda Bart’s Tiki Bar is open daily from 4 p.m. to 11 p.m. This outdoor bar and grill serves up tasty frozen cocktails, domestic and international beers, and filling snacks, including fresh oven-baked pizza, hamburgers, hot dogs and more. In the lobby, St. Kitts Gift and Sundry Shop is great for on-the-go snacks and drinks. We also offer complimentary self-serve coffee, tea and water available 24 hours in our breakfast dining area.

What is the policy for shipping packages to the hotel?

We will be happy to continue receiving packages for our guests, up to twenty-one days prior to arrival.  Beginning March 15, 2017 we will be charging a nominal fee of $5 USD per package.

Have more questions?
Please contact us at for meeting information, for special events, or call (407) 397-7848 ext. 104 for additional questions.

Comfort Suites Maingate East

Browse through our gallery of images featuring our impeccably designed suites, our cozy lobby, pool and lushly landscaped grounds located just minutes from Walt Disney World® Resort. Or "step inside the picture" and take a virtual tour; it's almost like being here!